Integrations Playbook: Platform Events, Named Credentials, External Services

Platform Events pattern

// Publish when Opportunity is Closed Won

Opportunity_Won__e evt = new Opportunity_Won__e(OpportunityId__c = opp.Id);

Database.SaveResult res = EventBus.publish(evt);

Named Credentials

• Store endpoints/keys; callouts via Auth.Providers or simple HttpRequest

HttpRequest req = new HttpRequest();

req.setEndpoint(‘callout:MyService/resource’);

req.setMethod(‘GET’);

Http http = new Http();

HTTPResponse res = http.send(req);

External Services

• Import OpenAPI → auto‑generated invocable actions → use in Flow

Resilience

• Queueable + DLQ table; log correlation IDs; idempotency keys